I haven't received my order yet. How can I find out where you are?

When your order leaves our warehouse, you'll receive a notification at the email address you used to register the purchase. You'll then receive an email from our shipping company with the associated tracking number, so you can track the status of your order (in some cases, the email may go to your spam folder).
If you still need our help, please email us at customer support: sales@missus.pt

Can I change my delivery address after placing my order?

Yes. You can change your address by contacting our online support team directly at sales@missus.pt. You should make this request as soon as possible.

Can I change my billing information after purchase?

Yes. Simply contact our online support: sales@missus.pt or by phone (+351) 915 713 877.

Could there be delays in the delivery of my order?

Missus, as well as the shipping company, work daily to meet all delivery deadlines. However, during the launch of new Collections and during Black Friday, there may be some delays due to the high volume of orders. We appreciate your understanding. For more information, please contact our customer support team at sales@missus.pt.

Can I change/cancel my order?

Yes. If you have already placed your order and it is still being processed, and you would like to make any changes or cancel your order, please contact us at sales@missus.pt.

I received an incorrect item, what can I do?

We deeply apologize for the oversight! Please contact us via email at sales@missus.pt.

What should I do if I receive a defective item?

Missus guarantees the quality of all its products. However, if you receive or purchase a defective item, you should contact Customer Service at sales@missus.pt for information on shipping/collection procedures, providing your order number and a photo of the item and its defect. We will contact you as soon as possible to resolve your issue.

What happens if no one is home to receive the package?

For shipments within mainland Portugal and Spain, the carrier makes one delivery attempt. If delivery is unsuccessful the first day, another delivery attempt is made the following day. If no one is available to receive the package on either day, the delivery person will leave the package at the nearest Parcelshop, where you can later pick it up.

Can I pick up my order in store?

Yes. You can select the in-store pickup option at checkout, free of charge. Once the item is available for pickup, you'll receive an email to pick it up. You'll need to present the receipt and order number sent to your email address at the store.

When placing an order, is stock availability guaranteed?

Despite all our efforts to verify and control inventory, stock shortages may occur. In this case, our Customer Service team will contact you to inform you of the situation and arrange for an exchange or refund.

Will items that are out of stock be restocked?

If the item you wish to purchase is already on sale, it will not be restocked. Restocks only apply to items from the new collection. If restocks occur on certain models, they are marked " Restock Soon ."

Will models that are sold out be available again?

If the style you want to purchase is out of stock, you can choose to be notified immediately via email as soon as we restock or receive an exchange or return. To do this, simply select the size you want on the product page, select "notify me when available," and enter your email address.

When is the Model X coming out?

Release dates are always announced on our social media.

Can I buy just the top or just the bottom of a style?

No. All models are sold as a set. If you need to exchange or return a set, you must return both parts. Only "Individual Parts" can be purchased separately.

Can I exchange my item for another?

Yes. Missus offers its customers the option to exchange items within 14 calendar days, provided the item is accompanied by the receipt, shows no signs of use, and is packaged in its original packaging. For more detailed information on this process, please see our Exchange and Return Policy .

The exchange period starts on the day you receive your order or the withdrawal notification is sent.

Can I exchange my item multiple times?

Exchanges can be made in-store or through a shipping company. For exchanges made in mainland Portugal and Spain, the shipping costs for the first exchange are covered by the brand. For a second exchange, shipping costs are the customer's responsibility.

For exchanges made abroad or on islands, the shipping cost will be charged again, and customs fees or import taxes may be charged by the destination country's authorities. These costs are not covered or controlled by us.

What is the procedure for making the exchange?

You can choose to exchange the item at our physical store, located at the Oeiras Parque Shopping Center, in Oeiras.

If you prefer to exchange via carrier, you must do so through the Exchange/Return portal or contact our Customer Service Support at sales@missus.com.br.

What is the deadline for returning my purchase?

You have 14 days (calendar, non-working days).

Orders delivered to an address: the period begins to count from the date on which the consumer acquires physical possession of the good.

Orders delivered via Parcel Shop: the deadline starts from the date the consumer receives notification of availability for collection, and not from the collection date.

Orders picked up in-store: the deadline starts from the date the consumer receives notification that the order is ready for pickup.

What are the conditions for exchanging or returning an item?

For the return to be accepted, the product must be in the same condition in which it was sold, that is:

• No signs of use, washing or damage;


• With the sales invoice;
• With labels intact;


• With hygienic protection (if applicable);


• With original packaging.

Altered, used, damaged or misused products will not be accepted for return.

What is the process for making a return?

You can return the product to the Missus physical store free of charge.

By law, online product returns must be made at the consumer's expense. You can return the product through our Returns Portal.

If you are a resident of the Azores and Madeira islands, the portal will not work due to a lack of rulings, therefore the return process will have to be manual, with the customer being responsible for the respective shipping and associated costs.

I've already made the return, but I haven't received the refund yet. What can I do?

Refunds can be processed within 10 business days using the original payment method (PayPal, Credit Card, or MBWay). If this deadline has passed, please contact our Online Support Team at hello@missus.pt or contact your bank.

I bought an item in a physical store, can I return it?

No. Missus does not accept returns on items purchased in-store.

How do I wash my swimwear?

Wash your bikinis and swimsuits by hand, in isolation and only with cold water, using mild soap and laying them flat to dry.

Care

While all bikinis and swimsuits can be worn in pools or ocean water, they are not intended for physical activity in the water or prolonged periods of time in highly chlorinated water. Tanning salons, spas, and highly chlorinated pools can damage your product due to the harsh chemicals used. Due to the nature of the dye, overly pigmented colors may fade or bleed.

What precautions should I take?

We recommend pre-washing before using the item for the first time.

• Avoid contact with creams and oils to avoid damaging the piece;


• After washing, hang the item in the shade to prevent it from fading;


• Take special care with the high chlorine content in swimming pools, as it can change the color of the lycra;


• Carefully remove excess water, do not twist the item;


• Do not rub the piece;


• Do not use the washing machine, dryer or iron;


• Avoid friction with rough surfaces;
• Do not soak the piece and do not store it when damp.

Missus is not responsible for incorrect washing of products.

What payment methods are available?

In the online store you can pay with American Express, Apple Pay, Google Pay, PayPal, Visa, Mastercard, Klarna, MBWay.

I can't complete my order with the credit card payment option.

Make sure you've entered all your credit card information correctly. If the problem persists, you should contact your card-issuing bank and report the issue.